Minding the Observer Effect as We Transition Together
Published 4/8/2021
As we transition together through strange periods (whether at large scale like the present moment, or at a smaller scale within your organization or culture), the way we look at each other changes. This observation shift brings behavior change - that's what we're talking about in today's episode.
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Transcript (Generated by OpenAI Whisper)
We have gotten used to so much change. And there's more change coming. This was always true, but perhaps more in the past year. The normal experiences that we have in our day-to-day lives, our normal routines have been upended. And once again, more change is coming. Whether you're going back to an office or if your company has decided to move to a hybrid model, maybe you are actually in the job search again for the first time, looking for a remote opportunity where previously you thought you were going to have to work in an office environment. And the world has kind of shifted that a little bit. Most companies now are considering remote to be a more viable option and possibly give them more flexibility. And some companies are excited about the changes that happened as a result of moving to remote for that temporary period. They may have recognized some value in that setup that they hadn't previously recognized. Regardless. Regardless of the situation that you're in. And you could be on the opposite end of the spectrum, by the way, where everybody in your company is returning to the office. There is a transition that is getting ready to happen for most people. All right. The different transitions that you might experience. If your company is kind of keeping things the way they have been throughout the pandemic, then it's likely that the company is having to. Accept something new. Right. It's something that was previously thought of as a transition or a temporary measure that's becoming a permanent measure. If your company went entirely remote for COVID for that period of time for the last year or so. And now you're going to a hybrid scenario. That's a change as well. And of course, if you're going back to the office, then this is another change. So. I want to talk about some things. Two specific things in today's episode. And in the next episode of developer T that you should be aware of. During this transition, no matter where you are. On that spectrum of change, there is going to be change. And I want to talk about two things that I believe you should be aware of. All right. As we go through change. As we move from one place to another. Our brain experiences a lot of things. First of all. We experience some kind of adaptation crossover period. Right. We don't immediately. For example, if you're returning to work, we don't immediately jump back in to exactly where we were when we left off last March. That's unreasonable to expect our brains to be able to turn that switch back on. But I want to talk about two things that you may not be aware of. Right. We may not be aware of during this transition period. The first idea that I want to talk about is especially relevant to managers. So we'll talk about this one today. And it certainly is relevant to everyone who's listening to this episode. But it brings along with it some extra responsibility for managers during transition periods. Transition phases. Big changes. For your teams. And this is something that has been studied and has some parallels to the physics world. It's called the observer effect. Another name for this is the Hawthorne effect. And the basic idea here is that if somebody or something is observed, that thing may change. And this doesn't just happen to the physical. It certainly happens to people as well. Now this is particularly true for humans. Particularly true if the person is aware of that observation. And you can see why this is important for managers. Let's kind of play out the change that's about to happen for a lot of people. We went from being in an office to. Being in an office to being remote. Or from being remote to being remote again. Right? Maybe if you're like me, you have some hybrid in your company. Some people are remote. Some people are not. And you went from being the only person who was remote to everyone in the company working remotely. So it's necessary for us to think about the observer effect. Because the observations have changed. You can recognize that in some ways we've experienced an elevated type of observation. During the pandemic. How is that possible? We're in our homes, right? Well, if you are like most companies, you have some kind of online presence that people can observe. Or they can see when you're available. And that presence seems to be monitored more closely. It seems to be monitored more closely if you had an in-office presence previously. And you had to transition to some kind of remote environment. In other words, if you're used to being in person. Then when you're not in person. There is a pressure to recreate that in-person experience. Of knowing someone is there. This is why. If you're on Slack, for example. And so many people do this. The only way for people to know that you're not available. Is either your green light is turned off. Or you've added some kind of emoji. Like a vacation emoji. To your Slack. To your name. Right next to your name. And this is important to understand. Because the observations that we're doing. Of ourselves and of our coworkers. They're getting ready to change. Right? We may have. Felt certain types of freedom at home. That we don't necessarily feel in the office. And. Interestingly. Vice versa. When we go back to the office. We no longer have the observation effect. Of the people in our family. So we know that our observing. Relationships are going to change. The way that we observe each other. The way our family is observing us. The way that we are observing our family. The way we. Are observing our communities. And our coworkers. All of that is going to change. And along with it. Our behaviors are going to change as well. But what do we do about it? We'll talk about that. After we talk about today's sponsor. With Linode. You can simplify your infrastructure. And cut your cloud bills. In half. With their Linux virtual machines. You can develop. Deploy. And scale. Your modern applications. Faster. And easier. Of course. They have. Load balancers. They have data centers. Sorry. Not load balancers. Data centers. Around the world. With the same simple. And consistent pricing. Regardless of location. Yes. You can also do load balancers. Of course. You can do anything. That you can do. With Linux. You can also do things like. S3 compatible. Object storage. Managed Kubernetes. And. A very important feature. Here. That has nothing to do. Specifically. With Linux. Is that you can receive. 24-7. 365. Human support. In other words. They're going to always be. Available. Regardless of how much money. You're spending. With Linode. They're going to be available. And. By the way. Speaking of money. Linode is going to give you. $100. Worth of free credit. If you head over to. Linode.com. Slash. Developer T. That's. Linode.com. Slash. Developer T. All one word. If you. If it runs. On Linux. It will run. On Linode. To get that. $100. Worth of free credit. Head over to. Linode.com. Slash. Developer T. Click on the. Create free. Account button. Thank you to. Linode. For sponsoring. Today's episode. Of. Developer T. And so. We can expect. And this is the important part. This is a very hard. You know. You're not going to. You know. Work out. Some equation. To understand. Exactly. What the behavior. Changes will be. But instead. We should expect. That our behaviors. Are going to change. Ours. And our coworkers. And so. If people seem. Different. There are. Plenty of reasons. Why that might be the case. And. If people. Begin to act. Differently. Suddenly. As we go through. This transition period. As. You know. As. A group. Of people. Around the world. We go through. This transition period. Together. We might experience. Some interesting. Jarring. Feelings. Of change. In other people's. Behaviors. If you are. A manager. And you're suddenly. Seeing your. You know. The people that you manage. Your direct reports. Again. In person. That may feel. Imposing to them. Initially. Right. So. Some of the things. You might consider. For example. Might be. Easing back in. To that. Observation. That you previously. Had. Or. If you're going. Full-time. Remote. Understanding. That. The observation. Of your. Digital presence. Should. Probably. Be moderated. One of the biggest. Problems. With this. To be. Very clear. Is the feeling. That. You're always on. That you're always. Available. That there is no. Walking out the door. From the office. This is. Another. Reason. Why. We get. The feeling. Of. For example. Zoom. Fatigue. And why people. Really would like. To turn off their cameras. Very often. When they're on a zoom. Meeting. Because. The. Simple. Simply. Knowing. That someone else. Is looking at you. That they are. Observing you. They're looking at your. Behaviors. Maybe they're looking at your. You know. Your face. Up close. They're looking at all. Of your facial expressions. They're. You know. Trying to glean. All of these social cues. From you. This can. Feel. Uncomfortable. Sometimes. We don't. Want. To give. That observability. To everyone. Around us. And. In other ways. The observer effect. Actually. Has a positive. Outcome. This is. Something. That we. Very likely. Miss. Because. There are. A lot of horror stories. And negative. Kind of connotations. Around the idea. That somebody. Is watching me. But it turns out. That. If you are. A manager. Then. Being. Present. Right. And. Observing. The. Work. That. Your. Direct. Reports. Are doing. And. Them. Knowing. That you're. Observing. Is going to. Improve. Their. Performance. And. This is not. In a. Deleterious. Way. It's not. Going to. Hurt. Them. It's not. Going to. You know. Stress. Them. Out. Necessarily. But. By. Knowing. That. Someone. Is. Watching. They. Begin. To. Pay. More. Attention. Or. They. Begin. To. You know. Kind. Of. Perform. Whatever. The. Work. Is. That. They're. Doing. Because. They. Know. That. They. Are. Being. Observed. Now. Of. Course. There. Are. Limits. And. That's. Why. We. Introduced. This. Topic. With. The. Big. Disclaimer. Of. Hey. You. Know. What. Let's. Be. Careful. With. Our. Observation. Especially. As. We. Transition. From. One. You. Positive. To. This. And. As. A. Software. Engineer. It. Makes. Sense. To. Me. That. Other. People. Seeing. My. Code. For. Example. Knowing. That. Someone. Else. Is. Going. To. Review. My. P.R. This. Has. An. Effect. On. The. Way. That. I'm. Going. To. Write. It. It's. A. Natural. Phenomenon. Is. A. Social. Phenomenon. When. We. Are. Operating. With. Someone's. Eyes. On. Us. It's. We're. Going. To. Change. Our. Behaviors. And. We're. Going. To. Do. So. In. A. Way. That. Likely. Will. Improve. Our. Relationship. With. The. Observer. Right. That's. That's. Our. Natural. Drive. So. This. Is. Something. To. Be. Mindful. Of. As. We. Transition. You. Your. Behaviors. Are. Going. To. Change. As. Well. So. That's. The. First. Thing. The. First. Thing. I. Want. You. To. Be. Aware. Of. The. Important. Piece. Of. The. Puzzle. For. You. As. You. Begin. To. Transition. Back. Into. A. Work. Environment. Or. Maybe. You. You're. Achieving. You're. Going. Through. Some. Kind. Of. Transition. Out. The. Availability. Heuristic. In. The. Next. Episode. Of. Developer. Team. Make. Sure. You. Subscribe. If. You. Don't. Want. To. Miss. Out. On. That. Episode. This. Will. Be. A. Special. Take. On. The. Availability. Heuristic. We're. Going. To. Talk. About. It. From. That. Perspective. It's. Also. Called. The. Availability. Bias. We're. Going. To. Talk. About. It. From. That. Perspective. But. We're. Also. Going. To. Talk. About. How. That. Bias. Plays. Into. Our. Associations. With. Our. Environment. Thanks. So. Much. For. Listening. To. This. Episode. Thank. You. Again. To. Linode. For. Sponsoring. Today's. Episode. Head. Over. To. Linode. Dot. Com. Slash. Developer. T. To. Get. A. Hundred. Dollars. Worth. Of. Free. Credit. On. Linode's. Incredible. Platform. If. You. Can. Build. It. On. Linux. You. Can. Build. It. On. Linode. Thanks. So. Much. For. Listening. And. Until. Next. Time. Enjoy. Your. Tea.